REFUND AND RETURNS POLICY
Because many Dead Center Fabrication products are custom-cut, made-to-order, or fabricated specifically for the customer, all sales are considered final once production has begun unless otherwise stated in writing.
STANDARD PRODUCTS
Unused standard-stock items may be eligible for return within 14 days of delivery.
To be eligible for a return, the item must be unused, uninstalled, undamaged, and in its original condition.
Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
Original shipping charges are non-refundable.
CUSTOM AND MADE-TO-ORDER PRODUCTS
Custom-cut, personalized, fabricated-to-order, bulk-order, or otherwise specially produced items are non-refundable once production has started.
This includes custom dimensions, custom signs, custom fabrication, bulk range orders, and other products manufactured specifically for a customer.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery.
Please include your order number and clear photos showing the issue.
If we determine that the product was damaged, defective, or shipped incorrectly, we will work with you to provide an appropriate replacement, repair, or refund.
CANCELLATIONS
Orders may be cancelled before production begins.
Once material has been cut, fabricated, finished, or otherwise committed to the order, cancellation may no longer be possible.
REFUNDS
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
CONTACT
For questions regarding returns, refunds, cancellations, or damaged orders, contact:
Dead Center Fabrication
Email: deadcenterfabrication@gmail.com
Phone: 859-206-3971
